Privacy Policy


We believe that it is extremely important that our customers can take full advantage of our excellent service and that they can fully trust us. In order to provide you with a good service, we collect certain personal data from our users and visitors. We collect this data in a responsible manner and are extremely cautious about storing this data.

In this privacy policy, you will find out what data we collect, for what purposes, how you can manage this data yourself and what rights you have as a user.


1. WHO COLLECTS THE INFORMATION? is a site of Family Spirits BV.

Family Spirits BV acts as the controller of your personal data and other data in accordance with applicable laws and regulations, including the General Data Protection Regulation. Family Spirits BV is a limited company with registered office at 8870 Izegem, Lodewijk de Raetlaan 5/4, and its head office at 8870 Izegem, Lodewijk de Raetlaan 5/4, Belgium. It is registered in Kortrijk under the VAT number BE0651.676.187.

Family Spirits BV strives to protect your privacy and therefore treats personal data with care. Family Spirits BV only keeps your data for the time that is strictly necessary for its processing.

This means that we:

  • – treat your personal data in accordance with the purpose for which it was provided. These purposes and the type of personal data are described in this Privacy Policy;
  • – limit the processing of your personal data to the minimum data required for the purposes for which it is processed;
  • – ask for your explicit consent if necessary for the processing of your personal data;
  • – have taken the appropriate technical and organisational measures to ensure the security of your personal data;
  • – do not transmit any personal data to third parties, unless this is necessary for the purposes for which they were provided;
  • – are aware of your rights with respect to your personal data, will inform you and respect them.

Family Spirits BV reserves the right to modify this Privacy Policy. If you have any questions or need further information after reading our privacy statement, please contact us via the following coordinates:

Family Spirits BV 

Lodewijk de Raetlaan 5/4 

8870 Izegem 

[email protected] 

+32 (0)498.28.77.65



Family Spirits BV uses your personal data for various purposes. Personal data is defined as the identifiable data of a legal entity. This is the information you provide when, for example, you place an order, contact us, subscribe to our newsletters (or enter contests). Specifically, this is personal information, such as name, address, age, gender, date of birth, telephone number, language preference, e-mail address, payment details, etc.

As required by law, we do not process sensitive data, such as data on racial or ethnic origin, political opinions or sexual orientation.

We always treat your personal data on a legal basis:

  • – having obtained permission;
  • – to comply with a legal or regulatory obligation;
  • – for the treatment of the contract of sale;
  • – in the case of a legitimate interest that outweighs the interest of the person concerned.

We may process and store your personal data for the following purposes:

  • – to create a user account;
  • – to process your order/return;
  • – to track the delivery of your order and to inform you of any problems;
  • – to send you newsletters or other targeted marketing campaigns to inform you, for example, of new offers and promotions;
  • – to organise competitions;
  • – to gather comments on our website and our service
  • – to perform customer loyalty campaigns.



We do not sell or transmit personal data to third parties except:

  • – if necessary to perform our services;
  • – if we are legally obliged to do so;
  • – if there is a legitimate interest for Family Spirits BV or the third party concerned;
  • – if you give us permission to do so.

To process the payment, your payment details will be sent to our payment providers. Also, our courier partners will receive the necessary personal data in order to deliver the products as instructed.

In case of international transfer of personal data, we protect your data in accordance with the level of protection required by European legislation.

We may use anonymous and aggregated data for commercial purposes or for external reporting. These data can never be linked to a particular person



Family Spirits BV makes every effort to protect the user data. Payment by card or other means of payment will only be stored through authorised European payment service providers, such as. Other personal information will be transferred to Family Spirits BV’s servers and database via SSL (Secure Sockets Layer – the latest standard encryption technology) through 256 encryption, provided by Certificate Authority (CA) Comodo, internationally recognised. For optimal support of our security measures, our website must be viewed with a modern and up-to-date browser such as Internet Explorer, Edge, Google Chrome, Safari, Opera or Mozilla Firefox.

The servers are managed by Internet hosting provider Neostrada. These servers contain personal information, but will never contain information about payment methods or bank details. The servers are secured by multi-level firewalls and a standard security protocol.

Payments are always made in a secure environment, so that third parties cannot read your personal data.



It is always possible to recover your personal data by sending an e-mail to [email protected] or via the customer centre +32 (0)498.28.77.65. This personal data may be modified or deleted in the same way if there are legal reasons to do so.

As a user, you have the following rights regarding the storage of your data:

– right to object 

You have the right to object to the processing of your data for serious and justified reasons (except as provided by law or if this is necessary for the performance of the contract). 

In addition, you may request that you no longer be contacted for direct marketing purposes by using the e-mail address mentioned above.

– right of consultation/access 

Each user has the right to access and view his/her information. He/she is also entitled to examine how his/her personal data is processed.

– right of rectification 

The user has the right at any time to rectify, complete or delete certain personal data after consultation.

– right to be forgotten 

The user has the right to be completely removed from all systems and databases.

– right of appeal 

The user is at all times entitled to lodge a complaint with the Commission for the Protection of Privacy if he/she considers that the personal data is collected and treated illicitly.

– right to withdraw consent 

Any user or visitor whose personal data is collected has the right to oppose the processing of this data.

– right to limitation of treatment 

Each user or visitor has the right to restrict (temporarily) the processing of his/her personal data.

– right to transferability 

Each user or visitor has the right to transfer his/her personal data to another responsible third party.

– right to oppose decisions based on automated processing 

The user has the right to disable automatic profiling.



The site uses “cookies”. For more information about the cookies we use, for what purposes and how to manage your cookie settings, please refer to our Cookies policy.



Children (under 18), or under legal drinking age in their country of residence, cannot use our services under any circumstances.

Family Spirits BV accepts no responsibility for the use of this site by children and adolescents and reserves the right to refuse orders placed by children or young people.



You can find on the site links to other websites and other social media applications. However, as soon as you leave the site, the Family Spirits BV Privacy Policy no longer applies. Family Spirits BV is in no way responsible for the information collected by any other website or social media application.


This Privacy Policy provides you with all the information you need to choose whether or not to use this site and to send your personal information to Family Spirits BV. By staying on the site and communicating with us electronically, you acknowledge and agree to the Privacy Policy. You automatically consent to the processing of your personal information as described in this Privacy Policy.



For any questions, do not hesitate to contact Family Spirits BV 

via the following e-mail address: [email protected] 

by telephone: +32 (0)498.28.77.65.

or by post: Family Spirits BV , Lodewijk de Raetlaan 5/4, 8870 Izegem, België.

This Privacy policy was last updated on March 5, 2020.